- How do I place an order?
You can browse the website to select home decor rugs or accessories that meet your needs. After viewing the product details, add the items to your cart, then follow the prompts on the checkout page to enter shipping information, confirm the order total, and complete the payment.
- What payment methods are accepted?
Accepted payment methods are those displayed on the checkout page. Before paying, please verify your order details and the amount due, and ensure your chosen payment method is valid.
- Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible with your order number and details of your request. Once an order enters the processing or shipping stage, modifications or cancellations may be restricted; feasibility will depend on the current order status.
- How can I check my order status?
After submitting your order, please keep an eye out for order confirmation and shipping notifications. If you wish to know more about the processing progress, you can contact our customer service team via the email address listed on the “Contact Us” page; please provide your order number for reference.
- How long does delivery usually take?
Order processing and shipping times may vary based on product availability, the delivery address, and logistics arrangements. Please refer to the website’s shipping policy and order-related notifications for specific delivery timeframes.
- What should I do if the item is damaged or has quality issues upon receipt?
If the item you receive is damaged, has quality issues, or differs significantly from your order details, please contact us promptly. Please provide your order number, a description of the issue, and relevant photos of the item. We will verify the situation and assist you in accordance with our applicable after-sales policy.