We are committed to providing a clear and convenient shopping experience. If you encounter issues with your home décor rugs or accessories, or wish to request a return, please review the following policy regarding return conditions, the refund process, and other important details.
- Return Period
Customers may submit a return request within 30 days of receiving their items. Please ensure the item meets the return conditions outlined in this policy before submitting your request.
If the item has quality issues, was damaged during shipping, or differs significantly from the order description, please contact us promptly. Provide your order number and relevant photos so we can verify the situation.
- Return Conditions
To ensure returned items are processed correctly, they must meet the following criteria:
Items must be unused, with original packaging and accompanying accessories retained whenever possible.
Items must be intact and free from damage or obvious signs of use caused by the customer.
Valid order information must be provided to verify the purchase record.
Items must comply with applicable laws and the return requirements set forth in this policy.
Items that have been used, damaged, or rendered unsuitable for resale due to customer actions generally do not qualify for standard returns. Exceptions mandated by law or cases involving quality issues will be handled in accordance with applicable regulations.
- Return Request Process
To initiate a return, please follow these steps:
Submit a Request: Send a return request via the customer service email listed on our website’s “Contact Us” page, stating the reason for the return.
Provide Order Information: Include your order number, the item name, and necessary photos or a description of the issue.
Await Review: We will verify your request details and inform you of the return arrangements and the appropriate return address.
Ship the Item Back: Once you receive return instructions, ship the item back according to the confirmed process and keep your shipping receipt/proof of shipment.
Item Inspection: Upon receiving the returned item, we will inspect its condition and process the refund based on the review results.
Please wait until you receive return instructions before shipping the item back to avoid processing delays caused by incomplete information.
4. Return Shipping Costs
Return shipping costs are determined by the reason for the return:
Quality-related issues: If the item has a verified quality issue, was damaged during transit, or was shipped incorrectly, we will cover the return shipping costs and provide instructions on how to proceed.
Non-quality-related issues: If the return request is due to a change of mind, an incorrect selection, or other reasons unrelated to product quality, the customer is responsible for the return shipping costs.
In special circumstances, we will handle the matter based on the specific details of the order and applicable laws.
- Refund Processing Time
Once the returned item has been received and the necessary inspections are complete, we typically initiate the refund within 3–5 business days of approval for eligible requests.
Refunds will be issued via the original payment method. The actual time it takes for funds to appear in your account may vary depending on the processing procedures of your bank, card issuer, or payment service provider.
If you do not receive the refund after an extended period, we recommend contacting your payment provider first to verify the status; if you still have questions, you may contact us to check the refund processing status.
- Damaged Items or Order Errors
If the item you receive is damaged during transit, has quality defects, or does not match the item ordered, please contact us as soon as possible and provide your order number along with clear photos of the item.
We will verify the issue based on the actual circumstances and provide an appropriate solution, such as a return, refund, or other reasonable resolution. Specific arrangements will be determined based on the condition of the item and applicable laws.
- Situations Ineligible for Return
We may be unable to accept returns under our standard policy if the item cannot be resold due to improper use, accidental damage, or unauthorized modifications by the customer.
This clause does not limit the rights customers are entitled to under applicable consumer protection laws.